Privacy Policy

About This Policy

Progio is owned and operated by UPLAB SG SOFTWARE PTE. LTD., formerly known as EVERYLAB TECHNOLOGY PTE. LTD., a company incorporated in Singapore under Unique Entity Number (UEN) 202509457M, with its registered office at 68 Circular Road, #02-01, Singapore 049422.

This Privacy Policy explains how Progio collects, uses, shares, and protects personal information when you use our website, application, and related services, together called the Service. In this Policy, “Progio,” “we,” “us,” and “our” refer to UPLAB SG SOFTWARE PTE. LTD.

By using the Service, you acknowledge the practices described here. The Service is intended for users who are at least 18 years old.

Information You Provide

• Identifiers and account details, such as your email address, user ID, and profile information
• Onboarding answers, including your goals, experience, interests, preferences, work context, and preferred learning pace
• Learning activity, progress, prompts, answers, files, feedback, and other content you submit
• Purchase and subscription information, including the plan, amount, currency, transaction status, and renewal status
• Support messages and other information you send when you contact us

Please do not provide sensitive personal information unless it is necessary for a feature you choose to use.

Information Collected Automatically

• Service activity, including pages viewed, features used, clicks, navigation, session duration, referrals, and checkout events
• Device and network information, including IP address, browser, operating system, language, approximate location, and device identifiers
• Cookie, analytics, session replay, advertising, and campaign attribution data
• Diagnostic, performance, security, and fraud-prevention information

Payment Information

Stripe processes new Progio web purchases, with Progio as the merchant of record. Paddle remains the merchant of record and payment processor for existing purchases made through Paddle. You provide card or wallet information directly to the payment processor. Progio does not collect, store, or have access to your complete payment card number or wallet credentials.

We receive limited purchase information from the payment processor, such as your email address, customer identifier, transaction and subscription identifiers, product and price, amount, currency, country, payment status, and subscription status. We use it to provide access, create your account, send purchase and account emails, manage subscriptions, respond to billing questions, and maintain required records.

Stripe processes payment information under its Privacy Policy. For purchases made through Paddle, Paddle processes your information under its Privacy Policy and Checkout Buyer Terms.

How We Use Information

• Provide, operate, secure, and troubleshoot the Service
• Create and manage accounts, subscriptions, and access rights
• Personalize learning plans, lessons, recommendations, and progress
• Process transactions and send service, account, and purchase communications
• Provide customer support and respond to requests
• Understand usage, test features, improve performance, and develop the Service
• Measure and optimize marketing campaigns and checkout conversions
• Prevent fraud, misuse, and security incidents
• Comply with legal, tax, accounting, and regulatory obligations

Cookies, Analytics, and Advertising

We use cookies and similar technologies that support essential functionality, remember preferences, measure performance, understand how users interact with the Service, and evaluate advertising.

PostHog provides product analytics and session replay. It may capture page activity and interactions, but password fields and payment fields hosted by Stripe or Paddle are excluded from recording. Meta Pixel and Meta Conversions API help us measure visits, checkout activity, and purchases. They may receive event, browser, device, cookie, campaign, and hashed contact information so related browser and server events can be matched and deduplicated.

You can manage cookies and tracking through browser or device controls. Disabling some technologies may reduce personalization or measurement and may affect certain features.

When We Share Information

We share information with service providers only as needed to operate, measure, secure, and support Progio. Current providers include:

• Vercel for website hosting and delivery
• Supabase for authentication and data storage
• Stripe for payments and subscriptions; Paddle for existing Paddle purchases, including payment processing, tax handling, invoices, refunds, and chargebacks
• Resend for transactional email
• PostHog for product analytics and session replay
• Meta for advertising attribution and conversion measurement

We may also disclose information when required by law, to protect users or Progio, to investigate fraud or security issues, or as part of a merger, financing, acquisition, reorganization, or sale of assets. We may share aggregated or de-identified information that cannot reasonably identify you.

Legal Bases

Where applicable law requires a legal basis, we process information to perform our contract with you, comply with legal obligations, pursue legitimate interests such as operating, securing, improving, and marketing the Service, and obtain consent where required. You may withdraw consent where consent is the basis for processing.

Data Retention and Security

We retain information for as long as needed to provide the Service, maintain subscriptions and transaction records, comply with law, resolve disputes, prevent fraud, and protect our rights. Retention periods depend on the type of information and why it is processed. We delete or de-identify information when it is no longer required.

We use reasonable technical and organizational safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Progio and its providers may process information in countries other than the one where you live. Where required, we use appropriate contractual or legal safeguards for international transfers.

Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete, or obtain a copy of your personal information; object to or restrict certain processing; withdraw consent; opt out of certain targeted advertising; or appeal a decision about a privacy request.

To exercise a right, email hello@progio.site. We may need to verify your identity before completing a request. You may also have the right to complain to your local data protection authority. We will not discriminate against you for exercising a privacy right.

Children’s Privacy

Progio is not intended for anyone under 18, and we do not knowingly collect personal information from children. Contact us if you believe a child has provided personal information so we can investigate and delete it where appropriate.

Changes to This Policy

We may update this Privacy Policy as the Service or legal requirements change. We will post the revised version here, update the effective date, and provide additional notice where required by law.

Contact Us

For privacy questions or requests, email hello@progio.site.