Refund Policy

Our Policy

This policy applies to purchases made directly through the Progio website or web checkout. If you are not satisfied with your purchase, contact us within 14 days of the charge. Include the email address used at checkout, the purchase date, and any order or receipt details so we can review the request.

Eligibility

Refunds under this policy apply only to direct Progio web purchases. Payments are generally non-refundable after the 14-day request period unless a refund is required by applicable law.

If a separate refund option, guarantee, promotional offer, or subscription term is shown during checkout, that checkout term may apply instead of this policy.

Subscriptions and Cancellation

Canceling a subscription stops future renewal charges but does not automatically refund a completed charge. See our subscription terms for more information.

How Refunds Are Processed

Progio is the merchant of record for purchases processed by Stripe. Existing purchases made through Paddle remain managed by Paddle as merchant of record. When a refund is approved, it is returned through the processor used for the original purchase, to the original payment method where possible. Processing times vary by bank, card issuer, and payment method.

Policy Updates

We may update this Refund Policy. Changes will be posted here and apply to future purchases from the date published.

Contact Us

For refund questions or requests, email hello@progio.site.